In recent years, the internet has been a great help in propagating businesses. In our own country, it is very common to see new businesses sprouting now and then in places where at one time were not even thought of as business hubs. This was made possible by the fact that most people today have access to computers and internet connections to promote their businesses on the web. Technology has helped improve and hasten up business transactions and promotion processes to a great extent. It is hard to imagine how some businesses like online marketing, eCommerce, and other lucrative ventures would exist without technology today.


What Is Technology?

Technology is defined as the use of science in making and doing things. It involves systematically using knowledge to accomplish a specific goal. Examples include tools, utensils, applications, weapons, and machines. In business, technology is used to improve its processes, including the production system of creating goods and services by applying systematic knowledge involving physical or chemical means to transform input materials into more useful outputs for the consumption of the public. This makes it possible for businesses to produce more products/services with less workforce and time at a lower cost while having a higher quality output.

Technology has been popularly defined as the collection of tools, techniques, skills, and methods that have been invented through time with which people do their activities efficiently compared to their predecessors. The wheel is a classic example of an early technology that has immensely contributed to the growth and sustenance of many businesses today.

Entrepreneurs need to take advantage of the modern technologies available to run their businesses successfully. This can be done through integration, which means using applications or other tools to make processes more efficient, faster, cost-effective, and logical.


Ways In Which Technology Has Improved Business

Technology has influenced how businesses operate today. It has helped improve their operations both internally and externally. Here are some ways how it helps greatly improve business operations:

1. The Use of AI (Artificial Intelligence)

Artificial intelligence is the study and development of computer systems made to act like humans or animals. It has grown so popular today, with many businesses starting to use this for some business process operations. Artificial intelligence development helps businesses become more efficient by doing things faster than what can be done manually, controlling costs better through greater accuracy of data gathering and reducing time spent on some processes, lessening mistakes through accurate information processing, improving internal communications between workers, which enables them to meet their targets easier and lastly, it can also gather vital information on consumer behavior, which makes marketing more accurate and efficient, resulting in increased sales. Examples include personal assistants like Siri or Google Assistant that can help us do everyday tasks without having to look at our phones, smart homes controlled by voice through Alexa from Amazon, and self-driving cars operated by AI.


Artificial intelligence on screen


2. Communication Trends

Technology has truly revolutionized the way people communicate. Instant messaging apps like WhatsApp, WeChat, and Facebook Messenger are very popular today due to their ease of use which lets us stay in touch with friends and loved ones anywhere in the world at any time. They also allow us to send pictures, audio, or videos that can be saved directly into our devices for safekeeping. Instant Video apps like Instagram Video allow users to upload short videos on their stories, while live-streaming apps like Periscope enable people to share what they see on their mobile screens with others around them instantly through live video broadcasting.


3. Better Customer Service Delivery

Technology has helped businesses improve customer service today because it enables the communication between company representatives and customers who need assistance regarding their purchase, membership account issues, feedback on how they feel about their shopping experience or if they are unhappy about certain aspects of the business, which employees can then fix.

By allowing employees to communicate with consumers, businesses can keep them satisfied, which helps increase their trust in the business and develop a sense of loyalty that will have them coming back to shop at their stores or use their services again. This positive reputation is beneficial for companies because it helps attract more customers who want to give these places a chance, even if they had never done so before due to bad experiences from friends or family members who previously shopped at these stores or dealt with customers service there. Customers can give instant feedback to companies using contact forms, websites, or social media channels, which the latter uses to respond immediately with ease.

Interaction between businesses and customers is made more personal through online social messaging, making communication very fast, clear, easy to understand, and convenient for both parties involved. Websites can offer product information in detail or guides on how you can use a certain product quickly, efficiently, and accurately, which helps customers make informed decisions when purchasing goods or services from any business online that they are interested in.


4. Organized Data Storage

Technology has led to cloud storage, storing data like pictures, videos, and music files in an external hard drive (other people’s computers) via a Wi-Fi connection instead of pen drives or CDs. This makes it easier to access our stored data on any device easily without transferring data from one storage system to another. It also enables one to access their data anywhere, anytime. Companies use cloud storage to save more copies of their important business data like bookkeeping records, financial transactions, or management reports which can be accessed through mobile phones, laptops, and other devices whenever needed. In addition, some businesses store their data in big data, which is a collective name for all the saved information from various sources that can be analyzed to provide useful insights on things like consumer behavior.


5. Greater Efficiency in Workplace

Technology has made it possible for people to use better modes of communication when working together with others in a team. Shared documents, cloud storage, online video conferencing, and chat messaging have enabled teams to collaborate better on projects, resulting in a better-finished product that is produced quickly with little or no mistakes at all. Technology also enables employees to clock in from anywhere using their mobile devices, allowing them to work from different locations if needed while still being paid the same amount as someone who works from an office every day. This has led to lower costs for businesses since they can hire fewer employees while still producing the same amount of goods.


6. Social Media Marketing

Today, social media marketing is improved by technology because it enables businesses to easily share posts, photos, videos, and other types of content to their social media followers interested in buying or using their products or services. Businesses create many posts on different platforms like Facebook, Twitter, Instagram, which helps them connect with more customers through post engagement from likes and comments and sharing posts by consumers with others on these networks. This creates brand awareness for companies who want to keep up with new trends online and stay ahead of the competition when coming up with creative marketing ideas that will excite potential clients about their product.


7. Better Communications between Business and Customers

Businesses today use technology to stay connected with customers. They send out email or text messages whenever they have sales or promotions happening, when there is a change in the business hours, and also when the company’s website goes down, which helps ensure customers get all the information they need about their favorite store without it being communicated several times through different methods. Customers can save time because they don’t have to look for these types of updates on social media platforms where they could be buried under several other posts, which would make them miss important notifications.


8. Boosts Sales

Technology has made selling products or services easier by allowing businesses to offer coupons online that can entice potential clients to shop at their stores either by offering discounts on certain items or by allowing them to earn reward points that can be used later on for buying different items, products, and services. This is effective marketing because it creates a sense of urgency in consumers, making them buy now instead of waiting until later when these types of deals and promotions might not be offered anymore. Technology also helps companies track the number of sales they make daily, weekly, monthly, or annually. Their business can then grow accordingly through hiring more employees if needed or investing in new equipment that will help increase production output at the workplace.


Technology has played a vital role in improving businesses worldwide. It allows companies to better communicate with their customers, boost their sales, improve customer service, and also allows them to reach more consumers through social media channels. With these benefits combined, it is easy to understand why using technology is one of the best ways for businesses today to improve their overall work efficiency, which helps make our lives as consumers easier. Ultimately, whether you are an employee at a business or someone who frequently shops at stores, it is always good to see new technologies used by companies because it means that things will continue getting better for everyone no matter what aspect of life they are involved in.